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FREQUENTLY ASKED QUESTIONS:
REGISTRATION
• How do I register at the Casino?
1. Connect to the Internet.
2. Connect to our page www.thefuntimecasino.com
Feel out the form with your personal information and choose a user name and password
The system will verify.
3. Select a deposit method
4. Make the deposit
5. Press play
• What is the minimum amount of gaming credits I need to deposit?
In order to start playing online, you will need to deposit $20 worth of gaming credits.
• I want to play for free but I am asked for a credit card - why?
You have opened a Real account - contact a customer service representative for information on how to open a guest account. Guests are allocated Guest accounts that do not require real money.
• Do I pay to play as a Guest?
No! Guests are allocated Guest accounts that allow them to play for free!
• For how long will my Guest account be active?
Guest accounts never expire. You are welcome to remain a Guest and play as often as you like.
• Can I deposit more casino chips in Guest mode?
Yes. Simply click on the "deposit" button and type in the amount of credits you wish to deposit. In Guest mode, you may deposit as many credits as you like.
LOGIN
• How do I log in to the casino?
1. Connect to the Internet.
2. Connect to our page www.funtimecasino.org
3. Put your user name and password (or register for an account if appropriate).
4.Press enter
• What is my password and account number?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy.
• What if I try logging in and it does not connect?
This is due to a bad or slow connection with your Internet Service Provider (ISP). Disconnect, then reconnect to the Internet and try again.
BANKING
• Are my transactions secure?
Yes. Fun Time Casino uses 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line . On your statement you will be billed as www.funtimecasino.org
• How do I deposit credits?
- FirePay deposits
- Neteller
- ACH / Direct Bank Transfer
- Credit Card deposits (Visa or Mastercard)
- Wire Transfers
• Why are my credit card deposits being rejected?
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits.
• How do I withdraw my winnings?
Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time `you log on to Fun Time Casino. All withdrawals are made through our Casino software. Simply go to the " cashier " button on the main screen on the Fun Time Casino software and enter the amount that you wish to withdraw in the box that appears. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements. You have 4 options to withdraw a winning balance from your casino account: FirePay, direct transfer (ACH), company check, Neteller and Reversal of a withdrawal request. Click here for more details
• What fraud prevention measures are in place?
Fun Time Casino plays an active role in fraud prevention and detection . We aim to ensure the integrity of customer accounts as well as payments made to customers. Fun Time Casino employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted. How can I view my account? You can go to the Cashier to see just how your account with Fun Time Casino stands. All deposits and withdraws can be viewed through this feature.
NON-DOWNLOADABLE GAMES (FLASH GAMES)
• What are Instant Flash Games?
These games offer you an instant way to register and play the Fun Time Casino Casino Games. No downloading of software is required to play these games. You do however need to have Macromedia Flash installed on your computer. Once it has been installed, you can play any of our famous Flash games such as Blackjack, Slots, Keno and Poker. You can open a real account and play for real money or open a guest account and play for fun.
• Can I use my account on both the flash and downloadable casino?
Yes. In accordance with the basic terms and conditions of this Casino you may only have one (1) real account per person. You are however able to use your Flash Casino account with the downloaded games and vice versa. All deposits and wagers will be registered to your account used regardless of which software you are playing on. If you do not wish to play for real money, you are able to open a Guest account with either of the versions. To play on either version you will be required to have your account number and password. If you require any assistance, please contact our 24/7 support team
SECURITY AND PRIVACY
• Is my credit card number safe in your hands?
Yes, your details are safe. Your personal Real Account number and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
• Are my account number and password safe?
Yes. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access
SUPPORT
• How do I get technical assistance?
This casino provides 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our operators are standing by
• Who do I contact for queries?
Please click here
LEGALITIES
• Am I old enough to legally play at this casino?
Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino
• Can I register a credit card at the casino that is not in my name?
Fun Time Casino does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, your credit cards and account. If another person would like to play in our casino via your PC, we recommend they open their own Real Account
GAME PLAY
• How fair are the games at your casino?
The world's leading Internet Gaming Developer which places extreme importance on accuracy, develops our software. They have developed Playcheck, which allows you to review your last 72 hours of play - wager by wager. This allows you to check on the accuracy of the software. Playcheck is updated every 45 minutes.
• What happens if I lose my connection to the gaming server?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost
• Why do the slot wheels just keep spinning and don't stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
• Why does the Roulette ball just keep spinning and doesn't stop?
This is caused by slow Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning as it has not received the signal telling it when and where to stop. If you close the program and then open it again you will be refreshed to the last known position
• Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
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